Privacy Policy

This notice applies to all information collected or submitted on the J12 website. We offer pages within our site where you can order products, sign up for memberships, provide donations, make requests, and register to receive materials or attend events. The types of personal information collected at these pages may include:

Name
Company
Title
Age
Address
Email address
Phone/Fax numbers
Credit/Debit Card Information

We use the information you provide about yourself to complete a transaction. We do not share this information with outside parties except to the extent necessary to complete that transaction. In the case of event registrations, the information collected will be used only to verify your registrations at those events.

We use return email addresses to answer the email we receive, and to provide you with statuses on your orders, inquiries, donations or registrations. Such addresses are not used for any other purpose and are not shared with outside parties.

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Notice to Parents of Children under 13

J12 will take all measures to prevent any personal information of children under 13 to appear on the website. Our website blog geared towards children under 13 will be strictly moderated and any personal identifiable information will be removed prior to approving any posts for public viewing.

Registration for events may also require the collection of information from registrants. In any of these cases, we will comply with the Children’s Online Privacy Protection Act.

Store Return Policy

At J12, we are committed to selecting quality items. If you are in any way dissatisfied with your purchase, it may be returned within 30 days for a complete refund to the same credit card it was purchased with. It may also be returned for a store credit or merchandise exchange. J12 will not accept any returns after 30 days from the date of purchase. Please keep in mind, shipping charges will apply to exchanges.

To return merchandise to J12:

1. Contact us via email at info@j12.com, or by phone at 714.253.3274, Monday through Friday 10am to 5pm PST. We will issue you a Return Merchandise Authorization (RMA) that should be placed on the outside of the box.

2. Please repack the merchandise with all the original tags and packaging. Please also include a brief note explaining the reason for the return or exchange as well as a copy of the original invoice.

3. Send package to: J12 PO Box 3307, Fullerton, CA 92834. Include your RMA # on the outside.

* Please note that any package without an RMA will be refused.

You will receive an email notification, when your package has been received and inspected. Please allow for approximately two weeks for processing the returns/exchange.

If you have any additional questions, please email us at info@j12.com.